Store & Shipping Policies

1. Refund & Return Policy

At NAYAAB, customer satisfaction and quality are our top priorities.

Damaged or Incorrect Items: If you receive a damaged, leaking, or incorrect product, notify us within 48 hours of delivery with clear photos/videos of the item and packaging. We will send a free replacement immediately.

Hygiene & Safety: Due to the personal care nature of our items, products that have been opened, unsealed, or used cannot be returned or refunded unless proven defective.

Refund Process: Approved refunds are processed via bank transfer or store credit within 5–7 working days.

2. Shipping Policy

Order Processing: Orders placed before 3:00 PM are dispatched on the same or next business day.

Shipping Charges: Standard nationwide delivery is charged at a flat rate (e.g., Rs. 200-250) or offered as Free Shipping on orders above a set minimum checkout value.

Delays: Delivery times may experience slight delays during peak promotional seasons or public holidays.

3. Privacy Policy Summary

Data Protection: We collect only essential details (name, shipping address, contact number, and email) necessary to process and ship your orders.

No Third-Party Sharing: Your personal data is encrypted and never sold, rented, or shared with third parties, except trusted logistics partners strictly for delivery purposes.

Orders & Shipping

How long does delivery take?

Orders are typically processed within 24-48 hours. Standard domestic delivery takes 3-5 business days depending on your city.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across all serviceable nationwide locations alongside secure online payment methods.

How can I track my shipment?

Once your parcel is dispatched, you will receive a tracking link and courier tracking ID via SMS/email.